Security and guarantee

How do we protect you? Learn about the security that only NexovaleCapital brings you

We have a highly qualified team in the fields of cybersecurity, legal and compliance focused on the protection of funds, personal data, and privacy
NexovaleCapital Security

Operational since 2014

First Spanish Fintech to obtain the MiCA License

  • ISO 37001
  • ISO 37301
  • UNE 19601
  • ISO 27701
  • ISO 22301
  • ISO 27001
  • The Good Exchange

One of the most reliable exchanges

NexovaleCapital stood out as one of the most reliable exchanges in a Cointelegraph Research report where it compared the most important exchanges in the world (see table). The analysis evaluated 4 criteria: Fiscal headquarters, transparency, asset protection, and user experience.

Our partners

Mastercard
Ledger
Telefónica
Jumio
Pecunpay
Iberian Lawyer
Expansión
Cryptocurrency management

About security at NexovaleCapital

Cold storage

A large part of our users' crypto funds are always stored in cold storage with HSM technology and under multi-signature to ensure top-level protection.

Data security beyond GDPR

The stored data is encrypted and stored in scattered chunks. We take data privacy very seriously and can guarantee full compliance with GDPR regulations.

Legal and regulatory compliance

At NexovaleCapital, we comply with all applicable laws, including corporate, tax, labor, accounting, commercial... This eliminates the risk of potential problems that could indirectly affect the customer.

Insured funds up to 150 million dollars with Ledger

We have 150 million in insurance funds with Ledger

Ledger Enterprise + Arch Lloyd's
João Augusto, Compliance Officer at NexovaleCapital

Compliance

“At NexovaleCapital, we take compliance with regulations very seriously to protect the user”

João Augusto
  • GDPR
  • DORA
  • CSA Star
  • ISO 27001
Certifications

First company in the world to obtain this triple compliance certification

Certification EQA UNE 19601

It sets out the requirements for the implementation and management of criminal compliance systems, helping to prevent crime and reduce risk in organisations.

Certification ISO 37301

Provides guidelines for implementing, developing, maintaining and improving a compliance management system. Helps to comply with laws by promoting a culture of integrity and ethical behaviour.

Certification ISO 37001

Sets out requirements and provides guidance for the implementation, maintenance and improvement of an anti-bribery management system. Promotes a culture of integrity, transparency and compliance.

Certification ISO 27701

A System of Information Privacy Management has been implemented. This demonstrates a commitment to the protection of personal data and compliance, strengthening the trust of customers and collaborators.

CNMV

MiCA license for Execution, RTO, Custody, Exchange, Transfer, and Placement services.

Certification ISO 27001

Endorses the information security management system for the purchase, sale, and custody of crypto assets.

Certification ISO 22301

Endorses the information security management system for the purchase, sale, and custody of crypto assets.

CSA Star

Ensures protection in cloud environments, covering transparency, audits, and compliance with regulations.

Robust Platform

360º Security

Outside of tax havens

Our headquarters are in Europe, with the stability that this entails

The European legal framework stands out for being the first major territory to create agreed-upon rules around digital assets thanks to the MiCA law. This positions us as offering good guarantees compared to the legal uncertainty of other blockchain companies located in other territories.

Zero thefts in our history

Operating safely since 2014

Unlike the vast majority of platforms in the industry, we have never suffered any theft of funds since the creation of the platform.

Audited by independent third parties

5 consecutive audits with positive results

We are the first private exchange in the world to have 5 consecutive financial audits with positive results carried out by independent third parties

Awarded as the best SME in regulatory and legal compliance 2022

Compliance Award

Throughout our history, we have received great recognitions, highlighting the award for the Best SME in regulatory and legal compliance of the year 2022, alongside BBVA and Prosegur.

Iberian Lawyer Gold Award for its work in Compliance 2023

Compliance Award

NexovaleCapital was awarded the Iberian Lawyer prize for its Compliance work, in a category where it competed with representatives from large companies such as VISA, HP, Nokia, or Meliá Hotels, and where the most important banks of Spain were also present.

Download the comparative report based on 40 indicators

Cointelegraph rates us as one of the most reliable companies

Report issued by Cointelegraph in 2024

Cointelegraph comparison of crypto platforms (The New Crypto Exchange Standards)
CriterionBinanceNexovaleCapitalCoinbaseKraken
Legal protections for customers
Headquarters jurisdictionCayman IslandsSpainUnited StatesUnited States
Jurisdiction outside a tax havenNoYesYesYes
Pro-customer score (1–5)2544
KYC in placeYesYesYesYes
Asset security
Cybersecurity (out of 10)6.2587.58
Custody providerCEFFU (formerly Binance Custody)Ledger EnterpriseCoinbase Custody1st party
Asset insuranceSAFU fund > $1,000MUp to $150M with Ledger EnterpriseNoNo
Proof of reservesMerkle tree, zk-SNARK (Mazars until 2022)Merkle tree (Hacken)Merkle tree (Deloitte)Merkle tree (Armanino)
EUR fiat deposit coverageUncertain100% of deposited funds100% of deposited funds100% of deposited funds
User experience
Accessibility (A–D)CACA
Customer support (out of 10)4835
Tax reportingYes (flexible)Yes + online consultant (global)Yes (flexible)Yes (limited to the US)
Products and services
Institutional / business serviceYesYesYesYes
Supported assets350+240+150+200+
Product range (out of 8)8/86/86/84/8
Supported fiat currencies11237

Source: Cointelegraph report “The New Crypto Exchange Standards”.

Why NexovaleCapital?

Sleep peacefully with NexovaleCapital

10 years operating with cryptocurrencies

Providing security, guarantee, and support to crypto operations

Regulated in the European Union

First crypto exchange with registration at the Bank of Spain

Quality support in your language

We help you, with support across multiple channels and in your language

Free tax report included

Your tax return reports in one click

Highly recognised certifications

Regulated under the MICA licence, and ISO 27001, ISO 37001, ISO 22301 among others

Internal and external audits

NexovaleCapital undergoes multiple annual security and legal audits, among others

Free education included

Educational content available to make informed decisions

Backed by Telefónica and Investcorp

NexovaleCapital partners with listed companies

Bug Bounty

Cybersecurity

Hundreds of top-level IT specialists collaborate in the continuous improvement of NexovaleCapital's security. At NexovaleCapital, hacker culture is and has always been part of our DNA.

Our system

Multi-layer Model

01

Safe work area and anti-corruption policies

We protect and train all employees, with the highest security measures in software and hardware and strict anti-corruption policies.

02

Development in secure environments

All developments are carried out in a testing environment, undergoing quality and stability tests, and cybersecurity review protocols.

03

Reinforced infrastructure

We have the latest standards to protect our infrastructure: WAF, isolated service execution, SIEM, internal and external SOC, IDS monitoring, etc.

04

Secure management of cryptocurrencies

Cold storage with Ledger, protection insurance, automatic and integrity analysis, advanced MPC, distributed multi-signature, etc.

05

Five barriers to account access

To enter your user account we have the following controls: password, 2FA, authorized IP, connection/operation analysis with AI, and biometric access.

06

Customer protection

We perform AML analysis, 3DS card payment checks, work with encrypted data, and have outstanding customer support valued by users.

NexovaleCapital in the media

Forbes
Bloomberg
CoinDesk
NBC
TechCrunch
Yahoo Finance
NexovaleCapital Tax
NexovaleCapital Tax

Everything you need for your tax return

  • Integrated tool for free fiscal report export with one click
  • Tax advisors at your disposal
  • Educational tutorials on taxation and cryptocurrencies
Complete

360º Platform

More than 30 products specialised in cryptocurrencies

An account with NexovaleCapital, the crypto universe in your hands

We offer a wide range of functionalities and products, constantly innovating and adapting to the ever-changing market trends.

For individuals, companies, institutions, and governments

We serve all types of clients

Unlike the majority of platforms, at NexovaleCapital we have made efforts to cover the widest range of clients.

More than 100 countries from all continents

We operate globally

Nearly 1,000,000 users operate daily on our platform, accessible from the web and app (Android and IOS).

More than 300 cryptocurrencies available

We list new cryptocurrencies every month

We analyse user requests, and always implement them ensuring they meet minimum security standards.

Principles

Our DNA, our principles

We have designed our company following some fundamental pillars that protect our customers on a daily basis

01

Security above all

We implement all existing and future measures to ensure your cryptocurrencies are as secure as possible and with the least possible friction in the user experience.

02

We are an open book

Transparency is our mantra. We have nothing to hide, neither in small print nor in large.

03

We learn from our mistakes

If we make a mistake, we acknowledge it, apologise, and learn from it. That's how we've become experts!

04

No chains

No commitment to stay, come and go as you please, because at NexovaleCapital the only chains are the blockchain ones.

05

The crypto ecosystem in your hands

We offer a wide variety of services, products, and above all, hundreds of cryptocurrencies available.

06

We don't do borders

We provide access to all the places where we are allowed. We are currently available in over 150 countries around the world.

07

Innovation addicts

We are always up to date. If there's something new in the world of cryptocurrencies, you can bet we have it.

08

We are obsessed with doing things right

We comply with all laws and regulations, even before they are enforced. We don't cheat, because we believe in fair play.

09

We believe in crypto knowledge as a fundamental right

That's why we work daily to ensure our crypto academy is accessible, free, and of quality.

10

Always by your side

We are with you at every step of your crypto journey. No matter where you are or what you need, we are here to help.

You will never be alone

With NexovaleCapital, you always have someone by your side to help you

In the event of any incident, NexovaleCapital has specialised support in cryptocurrencies and the products we offer, providing fast and efficient support, responding to the needs and concerns of customers even by phone in their language (for the moment we support up to 7 languages and 15 countries).

Telephone support that accompanies you step by step through doubts and incidents is something that makes us practically unique in a direct way.

Easy

Simple and intuitive platform

Intuitive interface

Interface designed for comfort and user experience. We work daily with real users for continuous improvement.

Simplified registration

The user can be operating on the platform in less than 3 minutes

Real-time assistance

The platform offers integrated support modules and real-time assistance to resolve any questions or issues.

Advanced features made simple

We simplify highly complex functions and reduce them to a single click and user-friendly language.

Flexibility in deposits and withdrawals

Add and withdraw funds via blockchain, instant bank transfer at no cost, credit/debit card, or Google/Apple Pay.

Low commissions

We have highly liquid markets, for example BTC/EUR, with fees as low as 0% for makers and 0.10% for takers.

Multi-language

We support 7 languages: Spanish, English, Portuguese, Italian, German, French, and Polish. And we are working to expand to 15 languages.

Tutorials, training, and access to experts

We offer free training through the largest crypto Academy, as well as live AMA sessions with experts, who can also be hired privately.
Security barriers

Multiple perimeter control

1

Username and password

2

Two-factor authentication

3

Authorized device

4

AI-based behavioural analysis

What's new in NexovaleCapital

Some of the most important news

NexovaleCapital and MiCA: more trust, more services and a Europe within your reach

At NexovaleCapital, we have just taken a huge step on our path as we have received official authorisation from the CNMV to operate under the European MiCA Regulation.

NexovaleCapital authorised as a payment institution by Banco de España (PSD2)

BITCOINFORME, S.L. is registered as a payment institution with Banco de España (code 6947), listed on 15/07/2026, for transfer execution. It complements the MiCA (CNMV) framework.

NexovaleCapital obtains ISO 27701 privacy certification

NexovaleCapital strengthens its data-protection leadership with ISO 27701, adding to its compliance and security framework for business clients.

Cecabank launches crypto custody with NexovaleCapital

Cecabank activates its custody platform for financial institutions, with Renta 4 Banco as the first client, supported by NexovaleCapital.

The Spanish bank Bankinter joins BBVA and Tether with participation in NexovaleCapital

The investment strengthens the capital structure of NexovaleCapital and supports its regulatory ambitions in Europe and Latin America.

Tether leads a €30m investment round in NexovaleCapital

Tether acquires a minority stake and leads the round, strengthening NexovaleCapital’s capital and international outlook.

NexovaleCapital closed 2025 with €5.346bn volume and eyes European expansion

The company reported €22.1m in revenue and 1.3m clients, and is reinforcing its European roadmap in 2026.

TU Wallet is born, the new app from Telefónica that comes hand in hand with NexovaleCapital

NexovaleCapital, the first registered cryptocurrency platform at the Bank of Spain, has been the company chosen by Telefónica to fully operate TU Wallet, an app for managing cryptoassets, where NexovaleCapital offers the buying and selling of cryptocurrencies.

NexovaleCapital Stocks registers with the CNMV as a tied agent

NexovaleCapital advances toward NexovaleCapital Invest: a solution to buy funds, stocks and ETFs, with NexovaleCapital Stocks registered with the CNMV as a tied agent of an investment firm.

Transparency of partners

Renowned management team and investors

All NexovaleCapital partners are known and can be publicly analyzed.

We have Leif Ferreira as founder and CEO, along with Andrei Manuel as the main partners of the company. And as principal investors, well-known companies such as Telefónica, Inveready, and Investcorp.

Telefónica
Investcorp
Inveready
Leif Ferreira and Andrei Manuel, co-founders of NexovaleCapital
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